Frequently Asked Questions
Everything you need to know about your Enesco Gift Shop experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the packaging and product for a full refund or replacement.
Are your collectibles and home decor pieces authentic?
Yes, every item sold at Enesco Gift Shop is an authentic, licensed product. We work directly with world-renowned artists and brands to ensure the highest quality craftsmanship.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on the weight and destination.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placing your order. After that window, the order may have already entered the shipping process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.